Every now and then there may be an error that Nutrislice Support needs to take a look at. Receiving a screenshot of your view when the error occurs and knowing whether you are using a web browser or the Nutrislice app helps expedite our troubleshooting process.
We appreciate screenshots that include the full view of your checkout page or the following information:
- The location and meal connected to the order
- The date(s) you are attempting to place the order for
- The item(s) included in the order
- Responses selected for all required fields
- The error message you are receiving, and where it is appearing on the page
Nutrislice Support strives to assist you in a timely manner so you can place orders before your organization’s cutoff time. Depending on the circumstance, we may request more details during our troubleshooting process.